Privacy Policy


Your information is used ONLY by Urban Bike Shop and is never shared with or sold to any third party.  Any information passed through to Urban Bike Shop is via a secure connection on the internet using Secure Socket Layer technology at 128bit encryption (where browsers will allow). If a customer wishes for their information to be removed from our database, this should be requested in writing at our address (please see below) or to

Please note, credit card details are not retained. The only information stored is a customer's transaction history, plus address and contact details as entered in the account setup process. These may be used for marketing purposes by Urban Bike Shop only. Urban Bike Shop carry out very limited and infrequent email marketing. Customers will not be sent large volumes of 'spam' e-mail. Should any customer not want their details used for marketing purposes, please request to be removed at

Phone numbers are requested specifically to allow Urban Bike Shop or designated couriers to contact you in the event of a delivery or order problem. A phone call is the fastest way we can resolve any problems you may be having so please help us to do this!  Urban Bike Shop do not carry out phone marketing campaigns or pass this information to others.
The Adventure Bike Shop, Unit 19 Inca Buisness Park, Acton, Sudbury, Suffolk  CO10 0BB